DHL Surcharges 2026
DHL applies surcharges for certain services, such as additional options or oversized parcels. QLS has compiled all surcharges on this page for you, so there are no unexpected surprises. Prices for additional services, such as insured shipping or signature-required delivery, can be found on the pricing page within your my.QLS account.
Do you have any questions about these surcharges? Please contact your account manager. The surcharges listed on this page may be adjusted throughout the year whenever DHL makes changes to its surcharge structure.
Table of Contents
DHL eCommerce (Domestic)
📨 |
Letterbox Mail
Flat shipments that fit through the letterbox |
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Letterbox Envelope |
€0.00 | |
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Letterbox Parcel |
€0.00 | |
📦 |
Parcel Sizes
Surcharge on top of the base rate based on dimensions, volume, and weight |
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S |
M Max. 40 × 30 × 30 cm Max. 24 liters Max. 10 kg €0.00 |
L Max. 60 × 40 × 40 cm Max. 50 liters Max. 15 kg €0.58 |
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| XL Max. 100 × 60 × 50 cm Max. 100 liters Max. 20 kg €2.91 |
XXL Max. 120 × 60 × 60 cm Max. 200 liters Max. 31.5 kg €8.35 |
XXXL Larger than 120 × 60 × 60 cm Max. 432 liters Max. 31.5 kg €8.35 |
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⚠️ Please Note: One Side Too Large = Next Category We measure length, width, and height separately. If any one of these dimensions exceeds the limit for your category, your shipment will automatically move to the next size category — even if the weight and volume still fit within the original category. |
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⚠️ |
Special Shipments
Surcharges for non-standard shipping situations |
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| Long Parcel One side between 180–240 cm — max. 432 liters — max. 31.5 kg |
€23.50 | |
| Outside Specifications – Netherlands Longer than 120 cm or wider/higher than 60 cm — max. 180 cm — max. 432 liters |
€7.25 | |
| Outside Specifications – Belgium Longer than 120 cm or wider/higher than 60 cm — max. 180 cm — max. 432 liters |
€23.50 | |
| Manual Handling Parcel that must be processed manually due to its nature, shape, or packaging |
€3.95 | |
| Wadden Islands Delivery to the Dutch Wadden Islands |
€6.00 | |
| New Address Label Error in the address label — DHL prints a new label |
€1.10 | |
| Europallet Exchange Service Parcels delivered on a Euro pallet for sorting |
€3.50 | |
↩️ |
Returns & Undeliverable Shipments
Costs related to returns and delivery issues |
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| Undelivered Parcel Cannot be delivered or is not collected from a DHL ServicePoint |
€1.25 + shipping rate | |
| Return – Oversized Parcel To a home address: larger than 240 cm or 432 liters — To a ServicePoint: larger than 120 cm or 240 liters |
€28.50 | |
| Return – Overweight Parcel To a home address: heavier than 31.5 kg — To a ServicePoint: heavier than 23 kg |
€28.50 | |
DHL For You (Domestic+ Belgium)
📨 |
Parcel Sizes |
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| S Max. 30 × 20 × 20 cm Max. 10 liters Max. 5 kg €0.00 |
M Max. 40 × 30 × 30 cm Max. 24 liters Max. 10 kg €0.30 |
L Max. 60 × 40 × 40 cm Max. 60 liters Max. 15 kg €0.78 |
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| XL Max. 100 × 60 × 50 cm Max. 240 liters Max. 23 kg €2.78 |
XXL |
XXXL Larger than 120 × 60 × 60 cm Max. 432 liters Max. 31.5 kg €8.35 |
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⚠️ Please Note: One Side Too Large = Next Category We measure length, width, and height separately. If any one of these three dimensions exceeds the limit for your category, your shipment will automatically move to the next category — even if the weight and volume still fit within the original category. |
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⚠️ |
Special Shipments
Surcharges for non-standard shipping situations |
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| Heavy Parcel Parcel weighing between 20 and 31.5 kg |
€4.25 | |
| Long Parcel One side between 180–240 cm — max. 432 liters — max. 31.5 kg |
€23.50 | |
| Outside Specifications – Netherlands Larger than 80 × 60 × 50 cm and maximum 180 × 100 × 50 cm |
€7.25 | |
| Outside Specifications – Belgium Larger than 80 × 60 × 50 cm and maximum 180 × 100 × 50 cm |
€23.50 | |
| Manual Handling Parcel cannot be sorted automatically — delivery may be delayed |
€3.95 | |
| Wadden Islands Delivery to the Dutch Wadden Islands |
€6.00 | |
| New Address Label Error in the address label — DHL prints a new label |
€1.10 | |
| Europallet Exchange Service Parcels delivered on a Euro pallet for sorting |
€3.50 | |
↩️ |
Returns & Undeliverable Shipments
Costs related to returns and delivery issues |
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| Undelivered Parcel Cannot be delivered or is not collected from a DHL ServicePoint |
€1.25 + shipping rate | |
| Return – Oversized Parcel To a home address: larger than 240 cm or 432 liters — To a ServicePoint: larger than 120 cm or 240 liters |
€28.50 | |
| Return – Overweight Parcel To a home address: heavier than 31.5 kg — To a ServicePoint: heavier than 20 kg |
€28.50 | |
DHL Europlus (International)
⚠️ |
Dimensions & Weight |
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| Manual Handling Parcel cannot be sorted automatically |
€3.95 | |
| Extra Handling – Too Small Parcel smaller than 15 × 11 × 3.5 cm |
€3.95 | |
| Extra Handling – Excessive Volume Larger than 240 liters (L × W × H in cm ÷ 1000) |
€3.95 | |
| Extra Handling – Outside Dimensions Larger than 120 × 60 × 50 cm and up to a maximum of 180 × 100 × 50 cm |
€3.95 | |
| Oversized Parcel Parcel between 180 × 100 × 50 cm and 240 × 100 × 200 cm |
€49.50 | |
| Oversized Parcel – Long Package Longer than 240 cm, up to 600 cm — minimum diameter 30 cm — maximum 31.5 kg — Benelux only |
€49.50 | |
| Heavy Parcel Parcel weighing between 20 and 31.5 kg |
€4.25 | |
| Heavy Parcel – Palletized Parcel heavier than 31.5 kg without a pallet: DHL places the shipment on a pallet |
€16.50 + pallet rate | |
🪙 |
Pallets
Additional costs for pallet deliveries |
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| Additional Pallet Space Pallet larger than 120 × 100 cm or goods extending beyond the pallet — maximum height 200 cm, including pallet |
100% of the pallet rate | |
| Additional Pallet More than 5 pallets per delivery address per day within the Benelux |
€75.00 per additional pallet | |
| Europallet Exchange Service Shipments delivered on a Euro pallet for sorting |
€3.50 | |
🌍 |
Destination
Surcharges based on the delivery location |
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| Remote Area Delivery to a remote area – see www.dhlecommerce.nl for the overview |
€0.35/kg (minimum €17.50) | |
| Wadden Islands – Parcel Delivery to the Dutch Wadden Islands |
€6.00 | |
| Wadden Islands – Pallet Pallet delivery to the Dutch Wadden Islands |
€32.50 | |
| Customs Clearance – Europe Customs-required destinations outside the United Kingdom |
€32.50 | |
| Customs Clearance – United Kingdom Shipments to the United Kingdom |
€8.95 + €0.35/HS code description | |
↩️ |
Returns & Undeliverable Shipments
Costs related to delivery issues |
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| Undeliverable / Refused Shipments Parcel cannot be delivered |
€9.50 + shipping costs | |
| New Address Label Error in the address label — DHL prints a new label |
€1.10 | |
DHL Parcel Connect (International)
⚠️ |
Dimensions & Weight |
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| Manual Handling Parcel that must be processed manually due to its nature, shape, or packaging |
€3.95 | |
| Heavy Parcel Parcel weighing between 20 and 31.5 kg |
€4.25 | |
| Outside Specifications Longer than 120 cm or wider/higher than 60 cm — max. 180 cm — max. 432 liters |
€23.50 | |
🌍 |
Destination
Surcharges based on the delivery location |
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| Remote Area Delivery to a remote area |
€17.50 | |
| Wadden Islands Delivery to the Dutch Wadden Islands |
€6.00 | |
| Customs Clearance – Other Destinations Shipments to destinations requiring customs clearance |
€32.50 | |
| Customs Clearance – United Kingdom Shipments to the United Kingdom |
€8.95 + €0.35 per HS code description | |
↩️ |
Returns & Undeliverable Shipments
Costs related to delivery issues |
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| Undeliverable / Refused Shipments Parcel cannot be delivered or is not collected from a DHL ServicePoint |
€9.50 + shipping rate | |
| Return – Oversized Parcel Parcel larger than 180 cm or 432 liters |
€28.50 | |
| Return – Overweight Parcel Parcel heavier than 31.5 kg — returned on a pallet |
€28.50 | |
| New Address Label Error in the address label — DHL prints a new label |
€1.10 | |
| Europallet Exchange Service Shipments delivered on a Euro pallet for sorting |
€3.50 | |
Please Note: Any objections regarding surcharges must be submitted to QLS within one month.