Budbee Surcharges 2026
Surcharges charged by Budbee in specific situations, collected by QLS.
Budbee applies surcharges in certain situations, such as oversized parcels or delivery issues. QLS has gathered all surcharges on this page for you, so there are no unexpected surprises.
Do you have questions about the surcharges? Please contact your account manager. The surcharges on this page may be adjusted during the year if Budbee makes changes.
Please note: Objections regarding surcharges must be submitted to QLS within one month.
🚚 |
Budbee Shipping Conditions Budbee delivers exclusively to parcel lockers (pickup points) |
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| Maximum Weight Per parcel |
20 kg | |
| Maximum Dimensions Length x width x height |
390 x 599 x 295 mm | |
📦 |
Parcel Locker Dimensions Maximum dimensions per size (in mm) |
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| Size | Length | Width | Height | |
| XXS | 240 mm | 279 mm | 32 mm | |
| XS | 240 mm | 389 mm | 77 mm | |
| S | 240 mm | 599 mm | 95 mm | |
| M | 240 mm | 599 mm | 145 mm | |
| L | 240 mm | 599 mm | 205 mm | |
| XL | 390 mm | 599 mm | 295 mm | |
⚠️ |
Size & Weight Surcharges for parcels that are too large or too heavy |
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| Exceeding Maximum Dimensions Parcel exceeds the maximum dimensions (390 x 599 x 295 mm) |
€10.00 | |
| Parcel Too Large for Locker Parcel does not fit in the parcel locker — return to sender |
Return costs + recall | |
↩️ |
Returns & Undeliverable Shipments Costs for delivery issues and returns |
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| Uncollected Parcel Return after the storage period has expired |
€4.00 | |
| Recall (Return Shipment Request) Shipment is returned upon request |
€3.50 | |
| Return Shipment Return via Budbee |
Same rate as the outbound shipment | |
❌ |
Administrative Surcharges Costs for errors in shipments registration or labeling |
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| Incorrectly Registered Parcel Shipment created but not shipped |
€3.50 | |
| Unreadable Shipping Label Damaged, wrinkled, or poorly readable label |
€3.50 | |
| Incorrectly Placed Shipping Label Label not placed on the largest flat side |
€2.00 | |
✅ |
Shipping Requirements Important points for correct shipping |
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Shipping labels must be placed correctly and clearly readable on the largest flat side of the parcel. Labels may not be placed on corners, seams, folds, or uneven surfaces. Parcels may not be tied together to be shipped as one package. Packaging must be sturdy and suitable for the contents, with minimal empty space. If a parcel exceeds the maximum dimensions or weight, it will be automatically returned. |
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Budbee is a parcel locker delivery provider. If a consumer selects Budbee at checkout but the parcel does not meet the requirements (weight/dimensions), QLS may choose to ship the parcel via another carrier or have it returned.