DHL Surcharges
DHL charges surcharges for certain services, such as extra options or large parcels. QLS has collected all surcharges on this page for you so that this is not a surprise. The prices for additional services, such as insured shipping or signature required, can be found on the pricing page of your account in my.QLS.
Do you have questions about the surcharges? Then contact your account manager. The surcharges on this page may be adjusted during the year when DHL makes changes to the surcharges.
Table of Contents
Note: the dimensions per parcel at PostNL differ from the dimensions at DHL. For example, parcel L is up to 50 liters at PostNL, while this is 60 liters at DHL.
DHL ecommerce
| Description | Cost |
| Manual handling A parcel that must be processed manually due to nature, shape or packaging. |
€7.25 |
| DHL parcel size S Per parcel size of DHL parcel, an extra surcharge is charged on top of the base rate. Parcel S has a maximum weight of 5 kg and a maximum volume of 10 liters. The longest side may be 120 cm maximum, the other sides maximum 60 cm. |
€0.00 |
| DHL parcel size M Per parcel size of DHL parcel, an extra surcharge is charged on top of the base rate. Parcel M has a maximum weight of 10 kg and a maximum volume of 24 liters. The longest side may be 120 cm maximum, the other sides maximum 60 cm. |
€0.00 |
| DHL parcel size L Per parcel size of DHL parcel, an extra surcharge is charged on top of the base rate. Parcel L has a maximum weight of 15 kg and a maximum volume of 60 liters. The longest side may be 120 cm maximum, the other sides maximum 60 cm. |
€0.53 |
| DHL parcel size XL Per parcel size of DHL parcel, an extra surcharge is charged on top of the base rate. Parcel XL has a maximum weight of 23 kg and a maximum volume of 240 liters. The longest side may be 120 cm maximum, the other sides maximum 60 cm. |
€2.65 |
| DHL parcel size XXL Per parcel size of DHL parcel, an extra surcharge is charged on top of the base rate. Parcel XXL has a maximum weight of 31.5 kg and a maximum volume of 423 liters. The longest side may be 120 cm maximum, the other sides maximum 60 cm. |
€7.95 |
| Long parcel A parcel of which at most one side is between 180 cm and 240 cm long. Max volume: 432 liters. Max weight: 31.5 kg. |
€23.50 |
| Return too large parcel If a parcel to a home address is larger than 240 cm or 432 liters, or a parcel to a DHL ServicePoint is larger than 120 cm or 240 liters, the parcel is returned to sender. |
€27.50 |
| Return too heavy parcel If a parcel to a home address is heavier than 31.5 kg, or a parcel to a DHL ServicePoint is heavier than 23 kg, the parcel is returned to sender on a pallet. |
€27.50 |
| New address label If the address label, PDF or EDI contains an error, DHL prints a new label. |
€0.95 |
| Wadden Islands When you send a parcel to the Dutch Wadden Islands. |
€5.50 |
| Not delivered parcels When the parcel cannot be delivered or is not picked up at the DHL ServicePoint, it is returned to sender. |
€1.25 + shipping rate |
| Parcel size/weight When the parcel meets the dimensions 80 x 50 x 40 cm, but has a volume between 60L and 100L. |
€4.95 |
| Volume size/weight When the parcel meets the dimensions 80 x 50 x 40 cm, but has a volume between 100L and 150L. |
€7.50 |
| Volume + size weight When the parcel does not meet the dimensions 80 x 50 x 40 cm or has a volume between 150L and 450L. |
€9.95 |
DHL For You 1.0
| Description | Cost |
| Manual processing When a parcel cannot be automatically sorted by DHL due to its nature, shape, or packaging. Such a parcel may be delivered one day later. |
€6.50 |
| DHL For You parcel size S For each parcel size of DHL For You, an additional surcharge is charged on top of the base rate. Parcel size S has a maximum weight of 5 kg and a maximum volume of 10 liters. The longest side may be a maximum of 120 cm, the other sides a maximum of 60 cm. |
€0.00 |
| DHL For You parcel size M For each parcel size of DHL For You, an additional surcharge is charged on top of the base rate. Parcel size M has a maximum weight of 10 kg and a maximum volume of 24 liters. The longest side may be a maximum of 120 cm, the other sides a maximum of 60 cm. |
€0.27 |
| DHL For You parcel size L For each parcel size of DHL For You, an additional surcharge is charged on top of the base rate. Parcel size L has a maximum weight of 15 kg and a maximum volume of 60 liters. The longest side may be a maximum of 120 cm, the other sides a maximum of 60 cm. |
€0.68 |
| DHL For You parcel size XL For each parcel size of DHL For You, an additional surcharge is charged on top of the base rate. Parcel size XL has a maximum weight of 23 kg and a maximum volume of 240 liters. The longest side may be a maximum of 120 cm, the other sides a maximum of 60 cm. |
€1.23 |
| DHL For You parcel size XXL For each parcel size of DHL For You, an additional surcharge is charged on top of the base rate. Parcel size XXL has a maximum weight of 31.5 kg and a maximum volume of 432 liters. The longest side may be a maximum of 120 cm, the other sides a maximum of 60 cm. |
€7.45 |
| Outside specifications Netherlands Surcharge for a parcel that is larger than L80 x W60 x H50 cm and a maximum of L180 x W100 x H50 cm. |
€6.30 |
| Extra large When your parcel is even larger, but a maximum of L240 x W100 x H200 cm. |
€49.95 |
| Heavy parcel Parcel between 20 and 31.5 kg. |
€4.25 |
| Refusals When the consumer refuses the parcel, the parcel cannot be delivered, or after 7 days is not picked up at a DHL ServicePoint, the parcel is returned. |
€1.25 + shipping rate |
| Wadden Islands When you send a parcel to the Dutch Wadden Islands. |
€5.50 |
DHL Europlus
| Description | Cost |
| Manual processing When a parcel cannot be automatically sorted by DHL due to its nature, shape, or packaging. Such a parcel may be delivered one day later. |
€3.90 |
| Extra handling When your parcel is smaller than L15 x W11 x H3.5 cm. |
€3.50 |
| Extra handling When your parcel is larger than L120 x W60 x H50 cm and a maximum of L180 x W100 x H50 cm. |
€3.90 |
| Extra large A parcel between L180 x W100 x H50 cm and a maximum of L240 x W100 x H200 cm. |
€49.50 |
| Extra large When your parcel is longer than L240 cm, but a maximum of L600 cm, with a maximum diameter of 30 cm and a maximum weight of 31.5 kg (above 23 kg the heavy surcharge also applies). Only possible within Benelux. |
€49.50 |
| Heavy parcel Parcel between 20 and 31.5 kg. |
€4.25 |
| Heavy parcel pallet If a parcel heavier than 31.5 kg is not placed on a pallet, DHL will place this parcel on a pallet. |
€16.50 + pallet rate |
| Extra space A pallet larger than L120 x W100 cm and a maximum of L240 x W100 cm or when goods protrude beyond the pallet. The pallet may be a maximum of 200 cm high including the pallet. |
100% of the pallet rate |
| Extra pallet More than 5 pallets per delivery address per day in the Benelux. |
€75.00 per extra pallet |
| Non-deliverable/refused shipments When your parcel cannot be delivered. |
€9.50 + shipping costs |
| New address label If the address label, PDF or EDI contains an error, DHL will print a new label. |
€1.00 |
| Customs clearance Europe For sending a shipment to destinations requiring customs clearance (excluding the United Kingdom). |
€32.50 |
| Customs clearance United Kingdom For sending a shipment to the United Kingdom. |
€8.95 + € 0.35 per HS description |
| Remote area If the shipment must be delivered in a remote area. See: www.dhlecommerce.nl |
€0.35 per kg (minimum of € 17.50) |
| Wadden surcharge When you send a parcel to the Dutch Wadden Islands. When you send a pallet to the Dutch Wadden Islands. |
€5.50 €32.50 |
| Peak surcharge DHL Germany The period in which this surcharge applies is not yet known. For 2024 this was: 29 November 2024 – 25 December 2024. |
€0.19 |
DHL Parcel Connect
| Description | Cost |
| Manual processing A parcel that must be processed manually due to nature, shape or packaging. |
€3.90 |
| Outside specifications A parcel that is longer than 120 cm or wider than 60 cm or higher than 60 cm. Maximum length: 180 cm. Maximum volume: 432 liters. |
€23.50 |
| Heavy parcel Parcel between 20 and 31.5 kg. |
€4.25 |
| Return too large parcel If a parcel is larger than 180 cm or 432 liters, the parcel will be returned to sender. |
€27.50 |
| Return too heavy parcel If a parcel is heavier than 31.5 kg, the parcel will be returned to sender on a pallet. |
€27.50 |
| Non-deliverable / refused shipments If the parcel cannot be delivered or is not picked up at the DHL ServicePoint, the parcel will be returned to sender. |
€9.50 + shipping rate |
| New address label If the address label, PDF or EDI contains an error, DHL will print a new label. |
€1.00 |
| Remote area If the parcel must be delivered in a remote area. See: https://www.dhlecommerce.nl/nl/zakelijk/support/verzenden/afgelegen-gebieden |
€17.50 |
| Customs clearance When your shipment is sent to other customs-required destinations. |
€32.50 |
| Customs clearance United Kingdom For sending a parcel to the United Kingdom. |
€8.95 + €0.35 per HS description |
https://www.dhlecommerce.nl/nl/zakelijk/support/verzenden/afgelegen